WEST VIRGINIA (LOOTPRESS) – Optimum has confirmed that internet and phone services have been restored to customers across West Virginia following widespread outages that affected thousands of residential and business customers Wednesday, November 11, 2026.
The outages were caused by damage to a third-party network that supports Optimum services, according to the company.
Customers across the state experienced service disruptions Wednesday, with Optimum sending text notifications regarding the outages.
In an updated statement Thursday morning, an Optimum spokesperson confirmed that services had been restored.
“Service has been restored for Optimum customers in West Virginia following damage to a third-party’s network that supports Optimum services. While the circumstances were outside of Optimum’s control, we understand the impact any service interruption has on our customers. We sincerely apologize for the inconvenience and appreciate their patience and understanding as we worked closely with the third-party provider to restore service as quickly and safely as possible.”
The company previously explained that damage to shared or leased infrastructure by a third-party provider can interrupt services even when Optimum’s own equipment is functioning properly.
Optimum worked with the third-party provider to coordinate repairs and restore service.
The company has not provided additional details about the location of the infrastructure damage or the exact number of customers affected.
