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Appalachian Power, Wheeling Power to make extra funds available to customers

Gailyn Markham by Gailyn Markham
Monday, March 15, 2021 11:44 am
0

CHARLESTON, W.V. – Appalachian Power, along with Wheeling Power, requested and received Public Service Commission of West Virginia (PSC) approval of a plan to reduce restrictions on the company’s Fresh Start Fund in order to help West Virginia residential customers experiencing difficulty paying their electric bills.

Approximately $13 million in Fresh Start funds will be automatically applied to the accounts of residential customers on their past due amounts of more than 90 days or those residential customers whose accounts are already on deferred payment arrangements.

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In 2018, the company earmarked $15 million in savings from the 2017 Tax Cuts and Jobs Act to establish the Fresh Start fund to provide financial assistance on electric bills of low-income West Virginia residential customers. Approximately $1.5 million in Fresh Start funds have already been used to assist eligible customers.

In light of severe financial hardships wrought by the COVID-19 pandemic, the PSC’s Consumer Advocate Division (CAD) and PSC Staff proposed that Appalachian Power eliminate the low-income requirement for distribution of the Fresh Start funds. In agreement with the PSC Staff and the CAD, the company filed the proposal and requested the Commission’s prompt consideration.

Customers with past due amounts are encouraged to keep their accounts current. The company will work with customers to set up payment arrangements and make appropriate accommodations.

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Gailyn Markham

Gailyn Markham

Gailyn Markham is a multimedia journalist for Lootpress. She joined the Lootpress staff in November of 2020. Gailyn graduated from Concord University in May of 2019 with a BA in English Journalism and a minor in Sociology. During her time there, she was a staff writer for the school’s newspaper, “The Concordian,” and received the 2019 Outstanding Journalist Award for her work. Before joining the Lootpress team, Gailyn interned for The Register-Herald and, upon completing her internship, was asked to continue working as a freelance writer. She freelanced for the newspaper for two years. A West Virginia native, Gailyn has always been devoted to telling the stories of the Mountain State. When she isn’t working, she enjoys taking advantage of West Virginia’s many outdoor adventures, reading, and renovating her home with her husband, Chris. For news tips or story ideas, email Gailyn at gailynmarkham@lootpress.com. You can also follow her on Facebook.

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