WEST VIRGINIA (LOOTPRESS) – Optimum is notifying customers across West Virginia that they will receive a credit on an upcoming bill following widespread internet and phone outages that affected thousands of residential and business customers Wednesday, November 11, 2026.
The company sent messages to customers throughout the day Thursday, November 12, apologizing for the disruption and announcing that account credits would be applied automatically.
“As a thank-you for your patience, we’re applying a credit to your account. You’ll see it on one of your next two bills. There’s nothing you need to do,” Optimum stated in its message to customers.
The company did not specify the amount of the credit or whether it would vary based on the customer’s service plan or the duration of the outage.
The outages began Wednesday and were caused by damage to a third-party network that supports Optimum services.
Thousands of customers across West Virginia experienced disruptions to internet and phone services, affecting both homes and businesses.
Optimum confirmed Thursday morning that service had been restored.
“Service has been restored for Optimum customers in West Virginia following damage to a third-party’s network that supports Optimum services. While the circumstances were outside of Optimum’s control, we understand the impact any service interruption has on our customers. We sincerely apologize for the inconvenience and appreciate their patience and understanding as we worked closely with the third-party provider to restore service as quickly and safely as possible,” an Optimum spokesperson said.
In its latest communication, Optimum reiterated that its teams worked with the third-party provider to restore service as quickly and safely as possible.
Customers will not need to contact the company or take additional action to receive the announced credit, according to the notification.
Optimum also encouraged customers to sign up for text and email outage alerts through the My Profile section of their accounts to receive notifications about future service disruptions.
The company has not disclosed the exact number of customers affected by Wednesday’s outages or the location of the damaged infrastructure.
