CHARLESTON, WV (LOOTPRESS) – West Virginia is set to receive $363,498.65 as part of a $45 million multistate settlement with Block, Inc., the company behind the Cash App payment platform, according to West Virginia Attorney General JB McCuskey.
McCuskey said the settlement resolves allegations that Block misled consumers about Cash App’s safety, failed to protect users from fraud and did not provide the fraud protection and resolution it promised and that the law requires.
“Block Inc. put profits before people and that is unacceptable,” McCuskey said. “This settlement holds this company accountable and implements protections for consumers that should have been in place all along.”
According to the Attorney General’s Office, Block told users their money was safe and implied Cash App operated like a bank, while investigators found the company’s practices made fraud easier, including a sign-up process that required minimal identity verification.
The Attorney General’s Office also said Cash App did not offer phone support for years, leading some users to call fake customer service numbers operated by scammers. Investigators also cited the company’s “Cash App Fridays” social media promotion, saying it encouraged users to publicly post their $cashtag, which scammers used to steal login credentials.
Under the settlement, Block must maintain customer support capable of resolving fraud complaints and account lockouts, provide live customer support 24 hours a day with minimum phone and chat availability, stop making misleading claims about Cash App’s safety, discontinue marketing practices known to increase fraud, educate consumers about common scams, and investigate fraud claims while reimbursing victims when required by law.
The Attorney General’s Office said the investigation was led by Oregon and Texas on behalf of 46 participating states.
