Since Amazon opened its digital doors in 1994, not only has selection grown, but so has the ability to deliver quickly and conveniently. So much so, that we hit a major package milestone—15 billion Amazon packages delivered in the U.S. But for drivers, it’s more than just the packages that they deliver—they form relationships with customers, provide support to the community in tough moments, and sometimes play the role of the unexpected hero.
We’ve heard many examples through social media, emails, phone calls, and when talking with friends and family. You can even read some of them for yourself. Now, we’ll provide customers with the opportunity to say thanks each and every day—with the help of Alexa. We developed an Alexa feature that allows customers to directly thank their drivers for making their deliveries. This new feature is available to U.S. customers with an Alexa-enabled device (Echo, Echo Show) or the Alexa or Amazon Shopping mobile apps, making it easy to thank drivers in the U.S. anywhere.
Starting December 7, any time a customer says “Alexa, thank my driver,” the driver who delivered their most recent package will be notified of the customer’s appreciation. And, in celebration of this new feature, with each thank-you received from customers, drivers will also receive an additional $5, at no cost to the customer. We’ll be doing this for the first 1 million thank-you’s received. And, the five drivers who receive the most customer “thank-you’s” during the promotional period, will also be rewarded with $10,000 and an additional $10,000 to their charity of choice.
We love hearing the countless stories from customers about the many ways delivery drivers make their lives better. We are excited for this new opportunity to thank these everyday heroes and giving our customers the ability to help us do it.